Monthly Archives: March 2015

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What Did We Learn from the Ice Bucket Challenge from a Marketing Perspective

So now that the ice bucket challenge craze has died down, and we’ve had a few minutes to not be frightened by every video we see of our friends and family pouring water on their heads lest they say our names, it’s time to analyze the social phenomenon. As any successful internet marketer can tell you, everything that happens on social media is related to marketing, whether we choose to see it or not. So even if you think the ice bucket challenge has nothing to do with how you make your living, think again. 

Here are some key points to take away from the ice bucket challenge while you’re setting up your next social media marketing campaign. These tips will help you achieve a higher level of virality, though probably not as high as seeing Hollywood’s celebrities dump your product over their heads!

 

Low Participation Barriers are Key

People want to participate in online challenges and events. They want to be part of the trend and they don’t want to have to buy any crazy ingredients to do so. What was so brilliant about the ice bucket challenge? It took ice, water, a bucket and a camera to participate. It’s safe to assume that the population of people who frequent social media has access to ice and water free of charge. It’s also fairly likely that they have a bucket around. And a camera? Name the last phone you saw that didn’t have a video camera.

Takeaway: If you want people to participate in your social media marketing campaign, make it easy for them to do so. The less friction there is between initial contact and participation, the more people will engage. Throw in some forms to fill out, specific sites to upload the videos to or an entry fee and the ice bucket challenge is a failure.

 

Self-Promoting Mechanisms Work via Social Invitations

The “challenge” aspect of the ice bucket event was brilliant. This plays right into peer pressure, with your friends and family looking “directly” at you from the camera and calling your name out. To drive the point home, they tag you in their post and everyone knows that you’ve been called out. You have to respond or you’re a horrible person who wants people to die! (Okay, not really, but that’s how it seems!)

Takeaway: Any marketing campaign where people are sharing the idea of their own free will, directly with other people is a winner. You don’t have to do anything to spread the campaign; it does it on its own. Keep in mind that the ice bucket challenge was initially only a three-person challenge, meaning you aren’t calling out a whole crowd of people. This makes it much harder to “hide” or get lost in a sea of tagged names. You’re in the spotlight and you must perform (or be shamed on social media), thus spreading the campaign once again.

 

Pay Attention to the Time Frame

There are two interesting factors built into the ice bucket challenge that have to do with time, both of which play directly into the success of the campaign. First, the urgency that is created through the issuing of the challenge, you have 24 hours to complete the challenge or you have to donate $100 to ALS. Now, forgetting the fact that people are dumping ice water over their head to avoid donating money to a good cause, focus on the fact that a deadline for action has been set, urgency created. Second, think about how short these videos are, 60 seconds was the longest one I saw and that was from a self-professed camera hog. Keep the content short and fun (yes, I do want to see some of my family members drenched in water and screaming, call me sadistic) and you’ll be successful.

 

Takeaway: Timing is important in that you:

1) Create a sense of urgency by building in a timetable during which the participants must act or face consequences AND

2) Keep the campaign short, sweet and fun.

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Tuning Up Your Marketing Strategies for More Effective Returns

A good marketing campaign is much like a luxury car, it’s going to get you to where you’re going without too many hiccups, but you’re still going to want to have it serviced along the way to make sure it’s in optimal running condition. The smallest problem in a marketing campaign (or car) can snowball into an out of control event that results in a PR nightmare.

Think about how many companies have seen sales plummet or flat out drop off after a social media blunder. In order to prevent things like this from happening, or at least lower your risk to exposure, it’s a good idea to ask yourself a few questions about your marketing efforts each month, just to gauge where you’re at, how it’s going and most of all, if you can tweak some things to affect greater return.

 

How Consistent are My Results?

An undeniable sign of an excellent marketing strategy is consistency in results. When you post a blog, you can expect that it will go viral. When you run a PPC campaign, you know that it will raise your sales by X amount of dollars. Predictions that are reliable make for a smooth and efficient business model because no matter what bumps come along down the road, you know how to fix them and turn them around in your favor.

Take a look at your results and see if you’re getting the consistency you desire. Are some of your blogs outperforming others in terms of CTRs? Are some emails getting more opens and clicks than others? Are social media platforms outperforming your website?

Look at factors of influence in each case and adjust your marketing strategy going forward. For example, if you blogs that you post in the middle of the week garner more CTA follow-throughs, post more in the middle of the week. Then, see how that affects your consistency. If you are triggering a certain type of emotion or time frame for urgency in your emails that are getting more opens, try to use hone in on that emotion or urgency some more. The point is, find what is consistently good for you and then make that the norm, not the exception.

 

What is My Competition Doing?

Another great avenue to explore each month is keeping an eye on your competitors. Look at the content they are creating, the channels they are promoting on. Are their efforts paying off? Go so far as to get up to the point of purchase on their site. How does their sales and marketing funnel feel compared to yours? Do they follow up and try to get your sale?

It’s always a good thing to keep feelers out there so you know what you are doing that is the same, and what you are doing that is different. Differentiation is an important part of branding and marketing, but if you aren’t providing the basics that all of your competition is providing, you’re differentiating yourself in a poor manner. You’re showing that you don’t have a solid foundation built.

Never be afraid to copy a technique that is working, as the saying goes, you don’t have to reinvent the wheel. The thing to remember is that a great marketer won’t just copy the technique cut and dry, they will tweak it to make it their own. For example, Pepsi Cola realized that it was never going to cut into Coca-Cola’s long-standing trust built over years with the older generation, but they knew that generational marketing was the way to go. Rather than going after the customers that were loyal to Coca-Cola, Pepsi decided to go after the younger generation, the untapped market.